Complaints Procedure 

Step 1

If you have a complaint or concern about any aspect of your treatment, please let your treating therapist know as soon as possible. Please give your therapist full details of your complaint and they will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving our standards.

Make your complaint  either in person, by phone, by letter or in an email

Ellie King 07849279757        or email: elliekingosteo@gmail.com

Rhian Pyart 07702131834    or email rhianosteo@gmail.com

Lisa Flynn 07989257838     or email lisaflynndo@yahoo.com

We will investigate your complaint during the following few days and will aim to:-

1. Find out what happened and what went wrong

2. Make sure you receive an explanation and an apology if this is appropriate

3. Identify what we can do to ensure that this problem does not arise again

Step 2

Institute of Osteopathy Complaints Resolution Service

If you feel uncomfortable complaining directly to your therapist or do not feel that your complaint has been resolved to your satisfaction, you can speak to the
Institute of Osteopathy by ringing
Freephone 0800 110 5857
or emailing enquries@iOsteopathy.org

Step 3 

General Osteopathic Council

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655. Please note that the General Osteopathic Council cannot award compensation.